Q: How to upgrade ExInsight?
A: If you're upgrading ExInsight it's recommended to upgrade the ExInsight agent on every Exchange server you were monitoring. After installation of a new ExInsight version please perform the following:
- Select a server in the Exchange Servers window
- Click the Disconnect button on the Tools panel (if the button was disabled there is no need to upgrade the agent)
- Restart the Information Store service on the Exchange server
- Click the Connect button
Q: I get the following message "The RPC server is unavailable. (Exception from HRESULT 0x800706BA)". What should I do?
A: Most probably the connection is blocked by a firewall. ExInsight uses DCOM/RPC to connect to Exchange, and this requires port 135 to be opened. To configure Windows Firewall to allow ExInsight to communicate with Exchange, please enter the following commands at a command prompt on a computer where ExInsight is installed:
netsh firewall add portopening protocol=tcp port=135 mode=enable scope=subnet name=DCOM_TCP
netsh firewall add allowedprogram program="C:\Program Files\Bitrunes\ExInsight\ExInsight.exe" name=ExInsight
If this doesn’t help, please install ExInsight locally on the Exchange Server machine.
Q: When I try to run Statistics or Monitor tool I'm getting the error "This version of Exchange Server is not supported"
A: Currently ExInsight supports only Exchange 2000 (with sp3 or later), Exchange 2003 and Exchange 2007 (64 bit).